Spam FAQ

This FAQ is for people whose accounts were limited after being reported for spam.
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Q: What happened to my account?

When users press the ‘Report spam’ button in a chat/post/blog/threads..., they forward these messages to our team of moderators for review. If the moderators decide that the messages deserved this, the account becomes limited temporarily.

This means that if you have been sending unwanted messages/post/blog/theards... to random strangers or posting spam in groups/page.., you lose the ability to do so.

Q: So I can't send messages/make blog/post/threads... anymore?

Yes, it's really bad

Q: Why was I reported?

Naturally, all such reports are also checked by human moderators. If the messages/post/comments/blogs/threads... contain spam, the account will be temporarily limited.

Anyone can report accounts of Spammer. These reports are used in aggregate to help refine our enforcement systems and identify new and emerging trends and patterns of behavior.

Q: What can people report me for?

For private messages, it really doesn‘t matter what you send, as long as the receivers find it unwelcome. It could have been a photo, an invite link or a simple ’hello‘. Please only send messages when you are sure people won’t mind getting them.

As a general rule, people do mind getting unsolicited advertisements, links, invite links to groups or channels, random photos and, above all, anything related to commerce or online popularity. If you send them something like this, you will be blocked — and everybody else will be happy.

Moderators are more lenient when it comes to messages in groups, but anyone who sends spam or unsolicited advertisments will be limited.

With all post/comment/blog/threads...included much backlinks, bad words , fighting....etc , it will be delete and your account maybe disable forever


Q: What do I do now?

If this happened to you for the first time (and you are not an industrial scale spammer), most likely your account will be limited for a few days or so. Please wait and consider that people want a peaceful time using our social.

Repeated offences will result in longer periods of being blocked. If you keep writing something spam, you may lose the ability to do so forever.

Q: I read all of the above, and I‘m certain that I didn’t break any rules!

If you are sure that the limit was wrongfully applied to your account, please contact our @SpamBot.

Please forgive us for the inconvenience — even the best systems, algorithms and well-trained people can make mistakes sometimes.

Q: I know I was wrong, please release me sooner!

We're sorry, but this is impossible. We value the inner peace of Vhearts users too much.

Q: I‘ve just signed up and didn’t spam yet, but my account is limited.

Some numbers may trigger an overly harsh response from our system, either due to their previous owners‘ activities or due to them being certain virtual/VOIP/IP numbers. We’re sorry if this resulted in your account being limited for no reason.

If you think this is your case, please contact @SpamBot and tell it your story.

UPDATE 3/30/2023

Q: what happen if I am not logging to my account for a long time?

Don't worry about it if you don't see your account listed among the fake ones. We check all the data every day and find many accounts with abnormal activity. If they haven't logged into the system for about ONE YEAR, we erase all their data.

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