If your flight is delayed, you’ll be automatically rebooked for the next available flight. If unable to fly, you can claim a refund from Southwest Airlines. Check the reason for the flight delay, and keep receipts for expenses. You can contact customer service to seek guidance. For refundable tickets, you’ll get the amount in the original form of payment. For non-refundable tickets, Southwest will provide a refund through travel credit. See more : Essential Tips for Claiming Southwest Flight Compensation