Salesforce is making a bold move into ITSM, expanding its suite to cover core IT Service Management functions — incident, problem, change, and request management — directly within the Salesforce platform. Virtuxient is enabling businesses to maximize this ITSM shift by integrating Salesforce’s capabilities with customized workflows, stronger governance, and seamless user experiences. Let Virtuxient guide you through this transformation so you can leverage Salesforce ITSM for greater efficiency, transparency, and service excellence.
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Salesforce Bold Move into ITSM: What it means for ServiceNow and the Market

Salesforce’s ITSM entry shakes up the market, but ServiceNow’s depth, scale, and maturity keep it the top choice for enterprise service management.